IT Club Terms of Use

01 — About IT Club

IT Club provides free technology information and guidance through articles, videos, explanations, resources and Ask the Advisor. It is primarily intended to help business owners and managers understand technology and question decisions that affect their organisations.

IT Club is the name of this website and information service, not a separate limited company. It is operated by Altitude United Ltd and aims to provide useful, vendor-agnostic guidance.

IT Club is powered by Altitude IT and Altitude AI. The relationship is explained in section 06 below.

02 — Information and guidance

IT Club content provides general technology information and guidance. An article, video or Advisor answer is not an assessment of your particular systems, organisation or circumstances.

Technology environments and business needs differ. You are responsible for deciding whether and how to apply general information to your own situation, and for the actions you take based on it.

If an issue needs detailed investigation, access to your systems, implementation or someone to take professional responsibility for the work, you may need appropriate professional assistance.

03 — Ask the Advisor

Ask the Advisor lets you submit a technology question to IT Club. Any response is based on the information you provide; relevant facts, configurations or circumstances may be missing.

• IT Club may ask you for more information before responding.
• IT Club may decline a question, including where it needs detailed investigation or is outside the service.
• IT Club may recommend that you obtain professional assistance where appropriate.
• Submitting a question does not create an ongoing support contract, managed service, retainer or consultancy engagement.

Do not submit passwords, multi-factor authentication or verification codes, private keys, recovery codes or payment-card details. Do not include unnecessary confidential business information or unnecessary personal or sensitive information.

Fair use of the website and Advisor

Please use IT Club, Ask the Advisor and The IT Club Channel fairly and reasonably so they remain useful and available to others.

• Do not send excessive, automated, repetitive or abusive requests.
• Do not try to disrupt, scrape, copy or reverse-engineer the website or its systems.
• Do not use the service for unlawful, harmful or misleading purposes.
• Do not treat a general response as a substitute for detailed professional work or emergency support.

IT Club may decline, limit or suspend access where use is excessive, abusive, unsafe or inconsistent with these Terms of Use. Free access may be changed, limited or withdrawn.

04 — Technology changes

Technology changes quickly. Software and hardware, cyber threats and vulnerabilities, vendor products, licensing, pricing, features and recommended practices can change after content is published.

IT Club aims to keep its information useful but cannot guarantee that every historical article, video or answer will remain current indefinitely. For important security, regulatory, contractual or business-critical decisions, check current requirements and your own circumstances.

05 — Vendor-agnostic guidance

IT Club aims to provide vendor-agnostic technology guidance. It may discuss or link to products and services from technology vendors, software providers and other third parties when they are relevant to the subject.

Mentioning a product or company does not automatically mean IT Club endorses it. IT Club may have sponsorship, affiliate relationships or other commercial relationships; where a particular item of content is connected with a commercial benefit, that relationship will be disclosed appropriately.

06 — Powered by Altitude

IT Club is operated by Altitude United Ltd and powered by Altitude IT and Altitude AI. Altitude IT and Altitude AI are trading styles of Altitude United Ltd.

IT Club may identify situations where a service available from Altitude IT or Altitude AI could help. You do not have to buy an Altitude service to use IT Club's free information, and free IT Club guidance is not itself the purchase of an Altitude service.

Using IT Club does not create a support contract or consultancy engagement with an Altitude business. If you choose to buy a professional service, it will be covered by a separate quotation, Order Form, proposal or other agreement that identifies the applicable commercial terms.

Learn more about Altitude IT (opens in a new tab) and Altitude AI (opens in a new tab) on their websites.

07 — Supporting IT Club

IT Club may offer a voluntary contribution through its “Buy us a Coffee” support link. The option labelled “Espresso” currently redirects to Monzo.

Contributions are optional. A contribution does not buy managed IT support or consultancy, guarantee priority treatment, or purchase a particular answer or outcome. If IT Club offers a separate paid product or service, its own stated terms will apply.

08 — Intellectual property and sharing

Unless otherwise stated, original IT Club articles, videos, graphics, website copy, branding and educational materials are owned by or licensed to Altitude United Ltd.

You are welcome to share links to IT Club content and brief extracts with appropriate attribution. Substantial reproduction, republication, resale or commercial use of original material requires permission unless the law allows it.

09 — User-submitted content

Only submit questions or other material that you have the right to provide. Do not submit unlawful, defamatory, infringing or malicious content, and avoid unnecessary confidential or personal information.

We use submissions to provide and administer the service, as described in the Privacy Policy. If you select the separate consent option on the Advisor form, IT Club may use your question to prepare a public answer in anonymised form, in line with that policy. We will not intentionally publish your identity with that answer.

10 — Third-party links and services

IT Club may link to third-party websites, software, vendors, videos, articles, tools and other resources. Those third parties operate independently and may have their own terms, privacy policies, security practices, prices and availability.

Altitude United Ltd does not control a third-party service merely because IT Club links to or discusses it. You are responsible for reviewing the relevant third-party information before using that service.

11 — Website availability

IT Club may update or correct content, withdraw outdated material, change features, reorganise the site or temporarily suspend parts of the service. The free website is not guaranteed to be continuously or uninterruptedly available.

12 — Events outside our control

To the extent permitted by law, Altitude United Ltd is not responsible for interruption or delay caused by events genuinely outside its reasonable control. These may include widespread internet or telecommunications failures, utility failures, natural disasters, governmental action, or failure of essential third-party infrastructure.

Nothing in this provision excludes liability that cannot lawfully be excluded.

13 — Privacy

The separate Privacy Policy explains how IT Club handles personal information. It is not replaced or duplicated by these Terms of Use.

14 — Liability

To the extent permitted by law, Altitude United Ltd is not responsible for losses arising solely from reliance on general IT Club information where your particular circumstances have not been professionally assessed.

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited, or affects rights that cannot lawfully be excluded.

15 — Paid Altitude services

If you later purchase a service from Altitude IT, Altitude AI, Altitude Marketing or another Altitude business, that transaction will be governed by the quotation, Order Form, Statement of Work or other agreement and terms supplied for that service.

These IT Club Terms of Use do not replace or incorporate those separate commercial terms.

16 — Changes to these Terms

These Terms of Use may be updated from time to time. The “Last updated” date near the top of this page shows when this version was changed.

17 — Governing law

These Terms of Use are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over disputes, subject to any rights that cannot lawfully be excluded.

18 — Contact

IT Club is operated by Altitude United Ltd, company number 15459918, registered in England and Wales.

Registered office: 20 Wenlock Road, London, N1 7GU.