Is the Traditional IT Support Model Starting to Change?
Traditional managed IT support is not disappearing. But security, assurance and specialist expertise are changing what many SMEs need from an IT provider.
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Shadow AI: The Tools Your Team Isn't Telling You About
Somewhere in your business, someone is already pasting a customer email into a free AI tool to draft a reply, summarising a contract with a browser extension, or clicking the shiny new AI button that appeared inside software you already pay for. None of it went through you. This is shadow AI — unapproved artificial intelligence use — and for most UK small businesses it is not a hypothetical risk but a present-day reality. The important shift in thinking is this: shadow AI is a visibility problem before it is a discipline problem. You cannot govern, secure or improve what you cannot see, and you will only see it if people feel safe enough to tell you.
Read articleGood IT Support Isn’t Just Fixing Problems
Good IT support is largely invisible. The best providers catch problems before your staff know they exist. Here is what a proactive IT provider should be monitoring every day.
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